Page 30 - 2024 Image Award Ribbons Catalog

FAQs, Delivery, Premium Processing Services and Additional Charges
Production & Delivery Additional Charges
Production: We offer stock items that can ship same day if order is placed by Engraving and Full Color Logos/Designs:
Noon EST. Custom products can be shipped in 10 working days after we receive Engraving products price reflects FREE text engraving only. Add $10.00 per
your approval and payment to begin production, if applicable. Air shipping item to engrave a logo/design. Price reflects FREE full color printing, any font,
charges may apply. logo/design or color; however, artwork charges may apply. Items shown are
representations of what our customers have ordered. Custom products are
Air Shipping Weight Surcharges: Specific awards are heavy and incur additional non-refundable. All engraving or full color print submissions must be created in
charges when shipped by air. For these items, the additional air shipping charge Word or Excel, proofread and emailed to info@imageawardribbons.com. If not
is $200.00 for Second Day Air and $300.00 for Next Day Air per piece. specified, our standard orientation is portrait.
Shipping: Shipments are made from our Missouri facility. When shipping an order Printing Charges: printing set-up charges apply to custom printed orders:
to multiple addresses - a charge of $20.00 per address applies to each order • Less than 25 rosettes per style, print or streamer length - $20.00 set up
plus shipping. We ship using UPS delivery services. Once a package is turned • Less than 100 flat ribbons per style, print or length - $20.00 set up
over to UPS, UPS terms and conditions of delivery apply to your order. UPS • Less than 25 printed neck ribbons/drapes w/medals - $20.00 set up
requires a complete, valid street address for delivery; we do not ship to PO • Less than 100 printed neck ribbons/drapes only - $20.00 set-up
boxes. If UPS determines that an address correction is needed, or if a change • Vertical print, where applicable, on rosettes or ribbons - $20.00 set up
of address is requested after package is enroute, additional fees of $44.00 per • 2 streamer print $20.00 charge + .30¢ each rosette
box plus additional shipping charges may apply. Shipping from United States to • 3 streamer print $40.00 charge + .60¢ each rosette
Canada by way of UPS: All UPS shipments to Canada are subject to brokerage • 2-sided neck ribbon printing - add .40¢ per neck ribbon
fees and are the responsibility of your customers. UPS will collect these additional These charges apply each time you order, even if the printing is exactly the same
fees directly from the customer. As part of the eBP (e-tailor Brokerage Program) as a previous order. The charge covers type casting, which cannot be saved
with UPS, for residential shipments valued less than $200.00 (X) CAD, you will from order to order, press preparation and heating time. More than one set-up
be subject to a $10.00 (X) brokerage fee (as well as applicable duties and taxes). charge may apply to an order for small quantities which cannot be combined.
For orders valued at over $200.00 (X) CAD, regular UPS brokerage rates apply. Each printing set-up allows you 6 standard place changes (First-Twelfth Place,
Visit ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page. We will Honorable Mention, Participant, Heat Winner, and Champion). If your order calls
estimate shipping for Canada, Mexico and other locations outside the U.S. for more than 6 place changes or line changes:
Place/Line Changes – $2.50 ea. A line change is any one or two words of
Premium Processing Services, Returns & Payment 14 characters or less. We will print up to 10 lines of type on your ribbons.
Each Additional Line - $2.50 ea.15+ lines require a die.
Premium Processing Services: Orders needed in less than 10 working days Division/Title/Name Chart submissions must be created in Word or Excel,
are subject to premium charges, as listed below. Air shipping charges apply. proofread and emailed to info@imageawardribbons.com.
We reserve the right to refuse rush orders based on our production capacity. If not submitted electronically a chart preparation fee applies. Names
Premium processing fees apply year round. For orders received and shipped: printed on ribbons – $10.00 each if emailed, $15.00 per name if not emailed.
• 3-5 days, adds 20% of the total merchandise cost Hot Stamp Foil Print Changes – we will use gold unless otherwise
• 2-day, adds 50% of the total merchandise cost specified. The 1st foil color is FREE; $3.00 each additional.
• Same day orders must be placed by noon EST, adds 100% of the total Ribbon Charges:
merchandise cost
RWB/Rainbow Satin Flat Ribbons - add .30¢ per ribbon
Note: More production time may be required. During the months of May through July RWB/Rainbow Satin Neck Ribbons - add .50¢ per neck ribbon
we may need longer to produce your order. Depending on the product you are ordering, RWB/Rainbow Satin Drapes - add .20¢ per drape
quantity or complexity, some orders may require more production time. We will inform RWB/Rainbow Satin 50 yd Ribbon Rolls - add $45.00 per roll
you of longer production times when you place your order. RWB/Rainbow Satin 100 yd Ribbon Rolls - add $90.00 per roll
Returns and Replacement Orders: Borders on Ribbons - add .20¢ per ribbon
Due to the custom nature of our products all sales are final. All "Stock" 2-Sided Neck Ribbon Printing - add .40¢ per ribbon
Rosette Charges: Use the chart below for up to 3 streamer rosette options.
merchandise may be returned with a restocking fee equal to 10% of the These charges as noted apply for each rosette option added and are based on
merchandise value. Custom printed or engraved products cannot be returned streamer length desired:
unless meeting the following criteria: We made a customization error or your
awards arrive damaged. There are no returns on discontinued or clearance items. Multicolor Side Streamers (2" wide only), Championship or Extra Length
Returns will not be accepted without a return authorization number. Please call Rainbow, RWB and Borders Streamers -
Customer Service (1-800-556-7652) prior to any return for return approval and Up to 9" streamers – add .70¢ ea 12" streamers – add .60¢ ea
a return authorization number. This number allows both you and Image Award 12" streamers – add .90¢ ea 15" streamers – add .80¢ ea
Ribbons to track the progress of your shipment back to us. 15" streamers – add $1.20 ea 18" streamers – add $1.20 ea
18" streamers – add $1.50 ea 24" streamers – add $1.60 ea
Method of Payment:We accept all major credit cards. Because your order is 24" streamers – add $2.00 ea 30" streamers – add $2.10 ea
custom printed, your credit card will be charged immediately when your order 30" streamers – add $2.40 ea 36" streamers – add $3.10 ea
is released into production. Customers may request Net 30 terms. Contact us 36" streamers – add $2.80 ea
for an application and allow 3-6 weeks for processing. Prior to approval of Net
30 terms, payment in full is required to process your order. Due to the custom For rosettes with more than 3 streamers call for pricing.
nature of our products, all sales are final. Sales Tax: We collect sales tax on Pricing: Products in this catalog are sold as each and on a (P), unless otherwise
orders shipping to any state where Image Award Ribbons is required to collect specified. Prices in this catalog are effective 8/30/23. We reserve the right to
tax by law. To avoid the sales tax charge, please provide us with a copy of your Resale change prices without notice. For the most up to date pricing please visit us
Certificate at the time your order is placed. online at imageawardribbons.com/catalogpricelist.
FAQs
Artwork: Please email your artwork to info@imageawardribbons.com. Our Minimums: Custom order minimum charge – $80.00. Stock orders minimum
preferred file types are pdf, ai, eps, and png in 300dpi or higher. We can also charge – $30.00.
accept jpg and jpeg, although they may not offer the best quality. If those are
the only formats you have, we'll work with them. Artwork changes may result in Order Acknowledgment: Orders are acknowledged with a typed computer
additional charges. Please ensure all fonts are embedded. For full-color artwork, printout sent by email or fax, showing spelling and arrangement of wording.
please provide a 3/8" bleed all around. Most designs typically require less than If applicable, a copy of the artwork file will be attached to the email.
10 minutes of artwork time. Additional artwork charges may apply at a rate of Acknowledgments are sent within 24-48 hours of receipt of order. Contact
$60.00 per hour or $1.00 per minute (X). us immediately if there are any changes. Certain orders may require a
signed approval.
Quotes: Written quotes for large or special orders are typically given within 24
hours. Complicated quotes may require additional time. PMS Match: If you require PMS colors, please specify them when placing an
order or requesting a quote. While we cannot match PMS colors precisely, we
Dies/Logos: For hot stamp printing of custom logos/designs, specialty fonts, will make every effort to come as close as possible. Artwork charges may apply
and extensive copy on a ribbon, dies are required. The cost varies but starts for ribbons with more than 2 PMS colors ($5 each for additional Close Match
at $50.00 and generally adds 3-4 working days to production. Once the die PMS colors). We print in CMYK and use the Solid Coated and Uncoated PMS
is made, there are no additional charges for orders of 25+ custom gold rim or Plus Series Formula Guide as a reference. Please note that PMS colors cannot
satin finish rosette centers. Dies are kept indefinitely if used once within a 3-year be matched for hot stamped products and UV printed products.
period.
• Orders of fewer than 25 custom gold rim or satin finish rosette centers have a Disclaimer: Many of our custom products are handmade and individually
$10.00 set-up charge for each order. crafted. Actual product colors, sizes and styles may vary slightly from how
• Rosette center charge: The first change is free, and subsequent changes are it is depicted in the catalog or website. During the months of May through
$1.50 each. July we may need longer to produce your order. The customer assumes full
responsibility for all claims and/or litigation arising from alleged infringement
Samples and Proofs: Black and white hot stamped proofs are $40.00 each when of licenses, patents or copyrights on any requested designs or logos. Except
sent via e-mail or fax, and take 48 hours for you to receive. Artwork charges for registered protected trade names, Image Award Ribbons shall have the
and die charges are extra. Actual proofs or custom samples mailed to you are right to use customers’ orders and product designs in its promotional literature
$50.00 each plus shipping and handling and take 72 hours to ship. Charges cover and catalogs, and by placing this order, the customer authorizes such use by
type casting, press preparation and heating time. We reserve the right to refuse Image Award Ribbons.
orders for proofs or custom samples depending on production capacity and
capabilities. Generic samples are shipped in 48 hours. Prop 65: For California residents please visit p65warnings.ca.gov
26 (P)