Page 30 - 2023 Image Award Ribbons Catalog

FAQs, Delivery, Premium Processing Services and Additional Charges
Production & Delivery Additional Charges
Production: We offer stock items that can ship same day if order is placed by Engraving and Full Color Logos/Designs:
Noon EST. Custom products can be shipped in 10 working days after we receive Engraving products price reflects FREE text engraving only. Add $10.00 per
your approval and payment to begin production, if applicable. Air shipping item to engrave a logo/design. Price reflects FREE full color printing, any font,
charges may apply. logo/design or color; however, artwork charges may apply. Items shown are
Air Shipping Weight Surcharges: Specific awards are heavy and incur additional representations of what our customers have ordered. Custom products are non-
charges when shipped by air. For these items, the additional air shipping charge refundable. All engraving or full color print submissions must be created in Word
is $200.00 for Second Day Air and $300.00 for Next Day Air per piece. or Excel, proofread and emailed to info@imageawardribbons.com (no faxes
please). If not specified, our standard orientation is portrait.
Shipping: Shipments are made from our Missouri facility. When shipping an order
to multiple addresses - a charge of $20.00 per address applies to each order Printing Charges: printing set-up charges apply to custom printed orders:
plus shipping. We ship using UPS delivery services. Once a package is turned • Less than 25 rosettes per style, print or streamer length - $20.00 set up
over to UPS, UPS terms and conditions of delivery apply to your order. UPS • Less than 100 flat ribbons per style, print or length - $20.00 set up
requires a complete, valid street address for delivery; we do not ship to PO • Less than 25 printed neck ribbons/drapes w/medals - $20.00 set up
boxes. If UPS determines that an address correction is needed, or if a change • Less than 100 printed neck ribbons/drapes only - $20.00 set-up
of address is requested after package is enroute, additional fees of $44.00 per • Vertical print, where applicable, on rosettes or ribbons - $20.00 set up
box plus additional shipping charges may apply. Shipping from United States to • 2 streamer print $20.00 charge + .30¢ each rosette
Canada by way of UPS: All UPS shipments to Canada are subject to brokerage • 3 streamer print $40.00 charge + .60¢ each rosette
fees and are the responsibility of your customers. UPS will collect these additional • 2-sided neck ribbon printing - add .40¢ per neck ribbon
fees directly from the customer. As part of the eBP (e-tailor Brokerage Program) These charges apply each time you order, even if the printing is exactly the same
with UPS, for residential shipments valued less than $200.00 (X) CAD, you will as a previous order. The charge covers type casting, which cannot be saved
be subject to a $10.00 (X) brokerage fee (as well as applicable duties and taxes). from order to order, press preparation and heating time. More than one set-up
For orders valued at over $200.00 (X) CAD, regular UPS brokerage rates apply. charge may apply to an order for small quantities which cannot be combined.
Visit ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page. We will Each printing set-up allows you 6 standard place changes (First-Twelfth Place,
estimate shipping for Canada, Mexico and other locations outside the U.S. Honorable Mention, Participant, Heat Winner, and Champion). If your order calls
for more than 6 place changes or line changes:
Premium Processing Services, Returns & Payment Place/Line Changes – $2.50 ea. A line change is any one or two words of
14 characters or less. We will print up to 10 lines of type on your ribbons.
Premium Processing Services: Orders needed in less than 10 working days Each Additional Line - $2.50 ea.15+ lines require a die.
are subject to premium charges, as listed below. Air shipping charges apply. Division/Title/Name Chart submissions must be created in Word or Excel,
We reserve the right to refuse rush orders based on our production capacity. proofread and emailed to info@imageawardribbons.com (no faxes please).
Premium processing fees apply year round. For orders received and shipped: If not submitted electronically a chart preparation fee will apply. Names
• 3-5 days, adds 20% of the total merchandise cost printed on ribbons – $10.00 each if emailed, $15.00 per name if not emailed.
• 2-day, adds 50% of the total merchandise cost Hot Stamp Foil Print Changes – we will use gold unless otherwise
• Same day orders must be placed by noon EST, adds 100% of the total specified. The 1st foil color is FREE; $3.00 each additional.
merchandise cost
Note: More production time required. During the months of May through July we may Ribbon Charges:
need longer to produce your order. Depending on the product you are ordering, quantity RWB/Rainbow Satin Flat Ribbons - add .30¢ per ribbon
or complexity, some orders may require more production time. We will inform you of RWB/Rainbow Satin Neck Ribbons - add .50¢ per neck ribbon
longer production times when you place your order. RWB/Rainbow Satin Drapes - add .20¢ per drape
Returns and Replacement Orders: RWB/Rainbow Satin 50 yd Ribbon Rolls - add $45.00 per roll
Due to the custom nature of our products all sales are final. All "Stock" RWB/Rainbow Satin 100 yd Ribbon Rolls - add $90.00 per roll
merchandise may be returned with a restocking fee equal to 10% of the Borders on Ribbons - add .20¢ per ribbon
merchandise value. Custom printed or engraved products cannot be returned 2-Sided Neck Ribbon Printing - add .40¢ per ribbon
unless meeting the following criteria: We made a customization error or your Rosette Charges: Use the chart below for up to 3 streamer rosette options.
awards arrive damaged. There are no returns on discontinued or clearance items. These charges as noted apply for each rosette option added and are based on
Returns will not be accepted without a return authorization number. Please call streamer length desired:
Customer Service (1-800-556-7652) prior to any return for return approval and Multicolor Side Streamers (2" wide only), Championship or Extra Length
a return authorization number. This number allows both you and Image Award Rainbow, RWB and Borders Streamers -
Ribbons to track the progress of your shipment back to us. Up to 9" streamers – add .70¢ ea 12" streamers – add .60¢ ea
Method of Payment:We accept all major credit cards. Because your order is 12" streamers – add .90¢ ea 15" streamers – add .80¢ ea
custom printed, your credit card will be charged immediately when your order 15" streamers – add $1.20 ea 18" streamers – add $1.20 ea
is released into production. Customers may request Net 30 terms. Contact us 18" streamers – add $1.50 ea 24" streamers – add $1.60 ea
for an application and allow 3-6 weeks for processing. Prior to approval of Net 24" streamers – add $2.00 ea 30" streamers – add $2.10 ea
30 terms, payment in full is required to process your order. Due to the custom 30" streamers – add $2.40 ea 36" streamers – add $3.10 ea
nature of our products, all sales are final. Sales Tax: We collect sales tax on 36" streamers – add $2.80 ea
orders shipping to any state where Image Award Ribbons is otherwise required For rosettes with more than 3 streamers call for pricing.
to collect tax by law. Visit imageawardribbons.com/salestax for an up to date list
of states where we are required to charge sales tax. We will automatically add the Pricing: Products in this catalog are sold as each and on a (P), unless otherwise
appropriate state and local taxes if your delivery location is in any of the states specified. Prices in this catalog are effective 1/3/23. We reserve the right to
listed on our web site. To avoid the sales tax charge, please provide us with a copy of change prices without notice. For the most up to date pricing please visit us
your Resale Certificate at the time your order is placed. online at imageawardribbons.com/catalogpricelist.
FAQs
Artwork: Please e-mail your artwork to info@imageawardribbons.com. We accept Minimums: Custom order minimum charge – $80.00. Stock orders minimum charge
EPS, AI, PDF, Tiff and JPEG files at 300dpi or greater. Please embed all fonts. For – $30.00.
full color artwork please provide 3/8" bleed all around. Most designs need less than Order Acknowledgment: Orders are acknowledged with a typed computer
15 minutes of artwork time. If additional artwork is required, our artwork charge is printout sent by email or fax, showing spelling and arrangement of wording. If
$60.00 per hour/$1.00 a minute (X). applicable, a copy of the artwork file will be attached to the email. Acknowledgments
are sent within 24-48 hours of receipt of order. Contact us immediately if there
Quotes: Written quotes for large or special orders are typically given within 24-48 are any changes. Certain orders may require a signed approval.
hours. Complicated quotes may require additional time.
PMS Match: If PMS colors are required, please specify them upon ordering or
Dies/Logos: To customize a ribbon, gold rim or satin finish center with your design/ requesting quotes. Although we cannot precisely match PMS colors, we will
logo, there is a $100.00 die charge for standard size die (2" or less). Larger dies for come as close as possible. Artwork charges may apply to ribbons with more than
ribbons may be extra and generally adds 3-4 working days to production. For extensive 3 PMS colors. We print in CMYK and use the Solid Coated and Uncoated PMS
hot stamp printing on ribbons, a die may be required. Artwork charges may apply. Plus Series Formula Guide as a reference. We cannot match PMS colors for hot
We will keep your die indefinitely as long as it is used once within a 3 year period. stamped products.
Orders of less than 25 custom rosette centers - $20.00 set up. When customizing Disclaimer: Many of our custom products are handmade and individually crafted.
a button center, it is FREE; however, artwork charges may apply. Stock rosette Actual product colors, sizes and styles may vary slightly from how it is depicted
center charge – 1st is FREE; $3.00 each change. in the catalog or website. During the months of May through July we may need
Samples and Proofs: Black and white hot stamped proofs are $40.00 each when longer to produce your order. The customer assumes full responsibility for all
sent via e-mail or fax, and take 48 hours for you to receive. Artwork charges and claims and/or litigation arising from alleged infringement of licenses, patents or
die charges are extra. Actual proofs or custom samples mailed to you are $50.00 copyrights on any requested designs or logos. Except for registered protected
each plus shipping and handling and take 72 hours to ship. Charges cover type trade names, Image Award Ribbons shall have the right to use customers’ orders
casting, press preparation and heating time. We reserve the right to refuse orders and product designs in its promotional literature and catalogs, and by placing
for proofs or custom samples depending on production capacity and capabilities. this order, the customer authorizes such use by Image Award Ribbons.
Generic samples are shipped in 48 hours. Prop 65: For California residents please visit p65warnings.ca.gov
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